Registered Office
Address – IIFL Samasta Finance Limited 110/3, Lal Bagh Main Rd, Krishnaappa Layout, Bengaluru, Karnataka 560027
Registered Office No – 080-4291-3500
CIN – U65191KA1995PLC057884
OUR PRESENCE
Toll Free N0.
1800-120-8868
Internal Channels of Grievance Redressal:
Level 1:
Call to ISFL Toll Free Number
18001208868
Email : – customer.care@iiflsamasta.com
Register Complaint on Customer Grievances Form
Level 2:
Level 3:
Reach out to Principal Nodal Officer:
Name: Mr. Mangal Raj M
Address: IIFL Samasta Finance Limited,
110-3, Lal Bagh Main Rd,
Krishnaappa Layout, Doddamavalli, Sudhama Nagar,
Bengaluru, Karnataka 560027
Phone : +918792913128
E-mail ID : nodalofficer.cgrm@iiflsamasta.com
External Channels of Grievance Redressal:
Level 1: MFIN:
MFIN Grievance Cell Toll Free Number: 1800-102-1080
MFIN Email ID: customercomplaint@mfinindia.org
Level 2: RBI:
Please find the details of RBI Integrated Ombudsman Details 2024 Here.
Please find the ISFL CGRM Policy Here for more details.
Internal Channels of Grievances:
Level 1:
Report in Branch to Field Team /Branch Manager
Call to ISFL Toll Free Number 18001208868
Email : – customer.care@iiflsamasta.com
Fill the customer Grievance Redressal Form
Level 2:
Reach out to Regional and Principal Nodal Officers
Level 3:
Contact HO/ Customer Grievance Redressal Officer (along with
details as already existing)
External Channels of Grievances:
Level 1: MFIN:
When customer does not receive response after 15 days lodging it with ISFL.
MFIN Grievance Cell Toll Free Number:
MFIN Email ID: customercomplaint@mfinindia.org
Level 2: RBI:
When customer does not receive response after 30 lodging it with ISFL.
RBI Banking Ombusdman: (Attach the RBI Integrated Ombudsman Document)
