Head Office
Address – IIFL Samasta Finance Limited, 110/6, 3rd floor, Swami Lotus building Krishnappa Layout, Lalbagh Main Road Bengaluru 560027 Karnataka.
Registered Office No – 080-4291-3500
E-Mail – customer.care@iiflsamasta.com
Toll-free – 1800-120-8868
CIN – U65191KA1995PLC057884
OUR PRESENCE
Internal Channels of Grievances:
Level 1:
Report in Branch to Field Team /Branch Manager
Call to ISFL Toll Free Number 18001208868
Email : – customer.care@iiflsamasta.com
Fill the customer Grievance Redressal Form
Level 2:
Reach out to Regional and Principal Nodal Officers
Level 3:
Contact HO/ Customer Grievance Redressal Officer (along with
details as already existing)
External Channels of Grievances:
Level 1: MFIN:
When customer does not receive response after 15 days lodging it with ISFL.
MFIN Grievance Cell Toll Free Number:
MFIN Email ID: customercomplaint@mfinindia.org
Level 2: RBI:
When customer does not receive response after 30 lodging it with ISFL.
RBI Banking Ombusdman: (Attach the RBI Integrated Ombudsman Document)
Internal Channels of Grievances:
Level 1:
Report in Branch to Field Team /Branch Manager
Call to ISFL Toll Free Number 18001208868
Email : – customer.care@iiflsamasta.com
Fill the customer Grievance Redressal Form
Level 2:
Reach out to Regional and Principal Nodal Officers
Level 3:
Contact HO/ Customer Grievance Redressal Officer (along with
details as already existing)
External Channels of Grievances:
Level 1: MFIN:
When customer does not receive response after 15 days lodging it with ISFL.
MFIN Grievance Cell Toll Free Number:
MFIN Email ID: customercomplaint@mfinindia.org
Level 2: RBI:
When customer does not receive response after 30 lodging it with ISFL.
RBI Banking Ombusdman: (Attach the RBI Integrated Ombudsman Document)