Customer Care Centre
With a widespread network and branches, IIFL Samasta boasts a strong presence in the states of Assam, Bihar, Chhattisgarh, Goa, Gujarat, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Rajasthan, Tamil Nadu, Tripura and West Bengal. IIFL Samasta has also presence in the union territory of Puducherry.
Internal Channels of Grievances:
Report in Branch to Field Team /Branch Manager
Call to ISFL Toll Free Number 18001208868
Email : – firstname.lastname@example.org
Fill the customer Grievance Redressal Form
Reach out to Regional and Principal Nodal Officers
Contact HO/ Customer Grievance Redressal Officer (along with
details as already existing)
External Channels of Grievances:
Level 1: MFIN:
When customer does not receive response after 15 days lodging it with ISFL.
MFIN Grievance Cell Toll Free Number:
MFIN Email ID: email@example.com
Level 2: RBI:
When customer does not receive response after 30 lodging it with ISFL.
RBI Banking Ombusdman: (Attach the RBI Integrated Ombudsman Document)