Our Presence

IIFL Samasta boasts a robust presence across 22 states in India, operating in more than 1,645 branches that serve both rural and semi-urban communities. This extensive network enables us to make a significant impact on diverse populations, particularly in promoting economic empowerment among women.

Our operations span states such as Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Puducherry, Punjab, Rajasthan, Tamil Nadu, Telangana, Tripura, Uttar Pradesh, and West Bengal.

Registered Office

Address:

IIFL Samasta Finance Limited #73, 2nd floor, Lalbagh road, next to KIA motors Bangalore-560027 Karnataka.

CIN

U65191KA1995PLC057884

Customer Complaints/Feedback​

Internal Channels of Grievance Redressal:

Level 1

Report to the Branch Manager/ Field Team Phone: 1800-120-8868 Email: customer.care@iiflsamasta.com OR Register Complaint on Customer Grievances Form

Level 2

Level 3​

Reach out to Principal Nodal Officer: Mr. Mangal Raj M
Address:
IIFL Samasta Finance Limited #73, 2nd floor, Lalbagh road, next to KIA motors Bangalore-560027 Karnataka.
Phone: 080-42913591/ +918792913128
Email: nodalofficer.cgrm@iiflsamasta.com

External Channels of Grievance Redressal:​

Level 1

MFIN – Customers can reach out to MFIN if they do not receive response from us within 15 days of lodging the complaint.
MFIN Grievance Cell toll free number: 1800-102-1080 MFIN Email: customercomplaint@mfinindia.org

Level 2

RBI – Customers can reach out to RBI Ombudsman if they do not receive response from us within 30 days of lodging the complaint.
Find the details of RBI Integrated Ombudsman Details 2024 Here.
Please find the ISFL CGRM Policy Here for more details.

At IIFL Samasta, we believe that when employees are encouraged to learn and tackle new challenges, everyone benefits. If you are ready to see how a Tour of Duty at IIFL Samasta can accelerate your professional growth, email your resume to recruitment@iiflsamasta.com

HR Queries

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